Delivery & Shipping FAQs
Q. Where do we ship to?
A. We ship to Metro, Regional and Remote New Zealand.
Q. How is my order going to be delivered?
A. We use NZ Post, NZ Couriers and Post Haste services to deliver your products.
Q. Do I have to be at my delivery address when my product is delivered?
A. Whilst we do require a signature for delivery, if you are not home in some cases your product may be left in a safe place or you will receive a card with next steps.
Q. How long will it take to deliver my order?
A. Please allow 10-14 business days for your order to be delivered from the date it is dispatched from our Sydney warehouse. If you are located in a Regional or Remote please allow a few extra days for your order to be delivered.
Q. Can you explain your postage and handling charges?
A. Postage and handling (P&H) cover the costs associated with delivering the order to you. P&H is calculated on a per item basis.
Q. How can I track my parcel?
A. Your order confirmation will supply a order number and link to track your order, for online orders. Our call centre staff can also provide you with the order number and tracking details. Alternatively you can call Customer Care between 8.00am to 6.00pm AEST on 0800 400 104
Q. I ordered a product and it has not arrived, what should I do?
A. Please allow up to 28 business days to receive your order. We advise you check with your local post office as delivery may have been attempted. If you have not received your parcel, please email Customer Care firstname.lastname@example.org and include your order details in the email. Alternatively you can call the Customer Care 0800 400 104 (8.00am to 6.00pm AEST).